Last Updated: 18 July 2026
This Cancellation and No-Show Policy explains how Hujjaj Travels handles cancelled rides, airport pickup cancellations, driver dispatch and no-show situations.
Cancellation for Regular Rides
For all rides except airport pickups, customers may cancel the ride up to 2 hours before the pickup time without any cancellation charges.
This applies to regular city-to-city routes, hotel pickups, Ziyaraat bookings and non-airport pickup rides.
Cancellation After Driver Dispatch
If the driver has already been dispatched and the customer cancels the ride, Hujjaj Travels does not charge the customer, except in the case of airport pickups where special airport permission and Tafweej rules may apply.
Airport Pickup Cancellation Policy
Airport pickups have a different cancellation policy because they may require a Tafweej or pickup permission document.
If the Tafweej or pickup permission document has not been issued and the airport pickup is cancelled at least 3 hours before the pickup time or flight arrival time mentioned on the Hujjaj Travels voucher, no cancellation charges will apply.
If the Tafweej has already been issued and the airport pickup is cancelled, Hujjaj Travels will charge the full payment for that ride.
Airport Drop-Offs
The special Tafweej rule applies to airport pickups, not normal airport drop-offs. Airport drop-offs may follow the regular ride cancellation policy unless a different condition is confirmed at the time of booking.
No-Show for Airport Pickups
For airport pickups, the driver waits for guests, pilgrims or customers for around 3 hours from the given pickup time or flight arrival time. If the customer does not appear or cannot be contacted within this time, the booking may be marked as a no-show.
If the airport pickup has already required Tafweej or pickup permission, full ride charges may apply.
No-Show for Other Bookings
For all bookings except airport pickups, Hujjaj Travels does not charge anything if the customer does not show up.
However, customers are requested to inform Hujjaj Travels as early as possible if their plan changes, so the driver and vehicle can be managed properly.
Booking Changes
Customers should inform Hujjaj Travels as soon as possible if they need to change the pickup time, travel date, route, vehicle type, passenger count, luggage details or flight information.
Hujjaj Travels will try to support reasonable changes, but changes are subject to route, driver and vehicle availability.
Customer Responsibility
Customers are responsible for providing correct contact details, flight details, hotel location, pickup time and destination information. Hujjaj Travels is not responsible for missed pickups or delays caused by incorrect or incomplete customer information.
How to Cancel a Ride
To cancel a ride, customers should contact Hujjaj Travels through WhatsApp, phone or email using the same details used at the time of booking.
Contact Us
For cancellation or no-show questions, please contact:
Hujjaj Travels
Email: info@hujjajtravels.com
Phone / WhatsApp: +966 54 962 8688