Vehicle Information & Policy

At Hujjaj Travels, we provide private, air-conditioned vehicles for Hajj and Umrah pilgrims, families, groups, and travel agents travelling across our confirmed service routes, including Makkah, Madinah, Jeddah, Taif, Hada, Badar, airport transfers, city-to-city rides, and Ziyaraat trips.

This Vehicle Information & Policy explains our available vehicle options, passenger capacity, luggage capacity, vehicle replacement rules, child seat requests, wheelchair-related requests, and customer responsibilities when choosing a vehicle.

Private Vehicle Service

All Hujjaj Travels rides are private and not shared. The vehicle booked for a customer, family, group, or travel agent is arranged for their own journey unless a different arrangement is clearly confirmed in writing.

Private vehicles are useful for airport pickups, hotel transfers, Makkah to Madinah taxi service, Madinah to Makkah taxi service, Jeddah Airport to Makkah taxi service, Ziyaraat tours, family transport, and group transport.

Available Vehicles

Hujjaj Travels offers different vehicle options depending on passenger count, luggage, route, comfort needs, and availability.

Choosing the Right Vehicle

Customers should select a vehicle based on the number of passengers, luggage quantity, route distance, comfort needs, and any special requirements. A Sedan may be suitable for a small family with limited luggage, while Staria or GMC Yukon XL may be better for families needing more space. Hiace, Coaster, and Bus options are more suitable for group transport.

Before confirming a booking, customers should share accurate details including passenger count, luggage quantity, pickup location, drop-off location, travel date, pickup time, flight number where applicable, and any special assistance request.

Luggage Policy

Hujjaj Travels does not charge extra for normal extra luggage. However, customers must share luggage details before booking so the correct vehicle can be recommended.

If the luggage is more than the selected vehicle can safely or comfortably carry, Hujjaj Travels may recommend a larger vehicle. Customers are responsible for making sure luggage details are accurate before the booking is confirmed.

Vehicle Replacement Policy

Hujjaj Travels aims to provide the vehicle confirmed at the time of booking. However, if the selected vehicle is unavailable due to operational reasons, vehicle maintenance, scheduling, or availability, Hujjaj Travels will usually inform the customer.

Where possible, Hujjaj Travels may arrange a similar or upgraded vehicle at the same fare.

Child Seat Policy

Child seats are subject to availability and must be requested before booking confirmation. Customers travelling with children should inform Hujjaj Travels in advance so the team can confirm whether a child seat or suitable arrangement is available.

Children must travel under the supervision of a parent, guardian, or responsible adult at all times.

Wheelchair and Elderly Passenger Policy

Customers travelling with elderly passengers or guests using a foldable wheelchair should inform Hujjaj Travels before booking. This helps our team recommend a suitable vehicle based on seating comfort, luggage space, wheelchair size, passenger count, and route distance.

Foldable wheelchairs may be carried where vehicle space allows. Larger vehicles such as Staria, GMC Yukon XL, Hiace, Coaster, or Bus may be more suitable depending on the booking details.

Hujjaj Travels does not guarantee wheelchair-accessible vehicles unless this has been clearly confirmed before booking.

Air-Conditioned Vehicles

All listed vehicles are air-conditioned for customer comfort. This is especially important for Hajj and Umrah pilgrims travelling between airports, hotels, holy cities, and Ziyaraat locations.

Prohibited Items

Customers must not carry illegal, unsafe, flammable, dangerous, or prohibited items in the vehicle. The driver or Hujjaj Travels may refuse to carry any item that creates a safety risk, violates local rules, or may damage the vehicle.

Customer Responsibility

Customers are responsible for providing correct passenger and luggage details before booking. Hujjaj Travels is not responsible for discomfort, lack of space, or vehicle suitability issues caused by incorrect passenger count, inaccurate luggage details, or unmentioned special requirements.

Contact Us

For vehicle selection, luggage questions, child seat requests, wheelchair-related requests, or group transport support, please contact:

Hujjaj Travels
Email: info@hujjajtravels.com
Phone / WhatsApp: +966 54 962 8688